Terms & Conditions — Togelon Platform Agreement

Welcome to Togelon. These Terms and Conditions ("Terms", "Agreement") govern the access to and use of the Togelon online betting and casino platform, accessible at togelon.asia and any associated sub-domains, mobile applications, or related services (collectively, the "Platform"). The Platform is operated by Togelon ("we", "us", "our", "the Company").

By creating an account, depositing funds, or placing any bet on the Platform, you ("the Player", "you", "your") confirm that you have read, understood, and agree to be bound by these Terms in their entirety, including all policies incorporated by reference — including the Privacy Policy and the Responsible Gambling Policy.

If you do not agree with any part of these Terms, you must immediately cease use of the Platform and close your account. Continued use of the Platform following the publication of any amendment to these Terms constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply:

• "Account" means the individual registered player account created on the Platform.
• "Balance" means the total of real-money funds held in a Player's Account, excluding bonus funds unless otherwise specified.
• "Bonus Funds" means any promotional credits, free bet amounts, or match deposit bonuses credited to an Account pursuant to a promotion.
• "Bet" / "Wager" means any financial stake placed by the Player on a sporting event, casino game, or other available market on the Platform.
• "KYC" means Know Your Customer — the identity and age verification process the Company is required to conduct pursuant to its international licensing obligations.
• "Wagering Requirement" means the minimum total value of bets that must be placed before Bonus Funds or winnings derived therefrom may be withdrawn.
• "MYR" / "RM" means Malaysian Ringgit, the default account currency for Malaysian players on the Platform.
• "Platform" means the Togelon website, mobile site, and any associated applications through which betting and casino services are delivered.

To register for and use a Togelon Account, you must satisfy all of the following eligibility requirements at the time of registration and at all times during which your Account remains active:

• You are a natural person and not a corporate entity or automated system.
• You are at least twenty-one (21) years of age. This age restriction applies to all players irrespective of the minimum legal age in any particular jurisdiction. Togelon strictly enforces the 21+ requirement in line with its international licensing conditions.
• You have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• You are not a resident of any jurisdiction where online gambling is expressly prohibited by law and where access to such services would expose you or us to criminal liability.
• You are not an employee, contractor, director, agent, or close family member of any employee or contractor of Togelon or its affiliated group companies.
• You are acting solely on your own behalf and not as an agent, trustee, or nominee for any third party.
• You have not previously been excluded, self-excluded, or permanently suspended from the Platform or any affiliated platform.

Each eligible person may register one (1) Account only. The existence of multiple Accounts held by the same individual ("duplicate accounts") is strictly prohibited regardless of the email address, payment method, or device used to register the additional account(s).

When registering, you agree to provide accurate, current, and complete information as required by the registration form. You further agree to maintain and promptly update this information to ensure it remains accurate at all times. Providing false, misleading, or incomplete registration information is grounds for immediate Account suspension and forfeiture of any balance.

You are solely responsible for maintaining the confidentiality of your Account login credentials. All activity conducted through your Account is your legal responsibility, whether or not authorised by you. You agree to notify Togelon's support team immediately upon becoming aware of any unauthorised access to your Account.

Togelon reserves the right to request KYC documentation at any time, including but not limited to: government-issued photo identification, proof of address (not older than three months), and verification of the payment method used to fund the Account. Accounts that fail to complete KYC verification within a reasonable timeframe may have withdrawals withheld or the Account suspended.

Togelon accepts deposits via the following payment methods for Malaysian players: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong, direct bank transfer, and selected cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC). Available methods are displayed at the time of deposit and may vary.

All deposits are made in Malaysian Ringgit (MYR). Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of confirmed receipt. The Company does not accept deposits from payment methods registered in a name other than that of the registered Account holder.

• Minimum deposit amounts are displayed at the time of transaction and may vary by payment method.
• Togelon does not charge processing fees on standard deposits; however, your bank or e-wallet provider may apply their own charges.
• Deposits that cannot be verified or that originate from suspicious sources may be held pending investigation and may be returned.
• The Company reserves the right to reject any deposit at its absolute discretion.

Withdrawals are processed to the same payment method used for the Player's most recent deposit, subject to the limits and conditions of that method. Where this is not possible, an alternative method may be offered at the Company's discretion.

Withdrawal requests will not be processed until KYC verification has been completed in full to the Company's satisfaction. This is a non-negotiable requirement under our international licensing obligations and applies to all players regardless of Account tier or history.

• E-Wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay): typically processed within 5 minutes, subject to platform operating hours.
• DuitNow / FPX bank withdrawals (Maybank, CIMB, Public Bank, RHB, Hong Leong): typically processed within 5–15 minutes.
• Bank wire transfers: typically processed within 15–60 minutes; may take longer for first-time withdrawals pending enhanced KYC review.
• Cryptocurrency withdrawals are subject to network confirmation times and may take between 10 minutes and 1 hour depending on network congestion.

Withdrawals of Bonus Funds or winnings derived from Bonus Funds are not permitted until the applicable Wagering Requirement has been met in full. Any attempt to withdraw before satisfying this requirement will result in the cancellation of the withdrawal request and forfeiture of the bonus amount.

Togelon offers a range of bonuses and promotional offers, including welcome bonuses, reload bonuses, cashback programmes, and VIP rewards. All bonuses are subject to the specific terms published at the time of the offer in addition to these general Terms. In the event of any conflict, the specific bonus terms shall prevail.

General bonus conditions applicable to all promotions:

• Bonuses are only available to players who satisfy the eligibility criteria specified in the relevant promotion.
• Each promotion may only be claimed once per person, per household, per IP address, and per payment method, unless otherwise stated.
• Wagering requirements must be completed within the timeframe specified in the individual promotion. Uncompleted requirements will expire along with any associated Bonus Funds.
• Only real-money wagers (not Bonus Fund wagers) count toward the wagering requirement calculation unless the promotion specifically states otherwise.
• Different game types may contribute differently to wagering requirements: sports bets typically contribute 100%; live casino games and standard casino games may contribute at a reduced rate as specified in individual promotion terms.
• The Company reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Players who have an active rollover in progress at the time of withdrawal will not be affected retroactively.
• Bonus abuse — including but not limited to exploiting low-risk betting strategies designed to extract bonus value without genuine play — constitutes a breach of these Terms and may result in forfeiture of all associated funds.

All bets placed on the Togelon Platform are governed by the specific rules applicable to the relevant sport, event, or game. These rules are published within the Platform's help and rules sections and form part of these Terms by reference.

• A bet is binding once confirmed by the Platform's system. Confirmation is communicated to the Player via the bet slip and account transaction history.
• Togelon reserves the right to void or amend any bet where a manifest error in odds or game conditions has occurred. A "manifest error" means an obvious and unintentional mistake that a reasonable person would recognise as an error.
• Bets placed on events where the outcome is already determined at the time of placing will be voided.
• In the event of disputes over bet settlement, the Company's records shall be considered definitive subject to the Player's right to raise a formal complaint as outlined in Section 15.
• Live (in-play) bets are accepted at the Company's discretion. Late bets placed after the triggering event has already occurred may be voided without notice.
• Maximum bet limits may apply per event, per market, or per Player. These limits are available within the Platform and may vary by Account tier.

The following conduct is strictly prohibited on the Platform. Any Player found engaging in prohibited conduct may have their Account suspended, their funds forfeited, and their details reported to relevant authorities:

• Registering more than one Account or using an Account registered in another person's name.
• Providing false, fraudulent, or misleading information during registration or KYC verification.
• Using the Platform for any form of money laundering or facilitating the proceeds of criminal activity.
• Using automated bots, scripts, or software to place bets or interact with the Platform in any non-human manner.
• Engaging in collusion with other players, match-fixing, or any activity that constitutes cheating or gaming fraud.
• Exploiting software bugs, errors, or vulnerabilities in the Platform's systems, including manipulating odds or game outcomes through technical means.
• Undertaking arbitrage betting strategies or systematic exploitation of promotional offers in a manner inconsistent with genuine recreational play.
• Impersonating any person or entity, including Togelon staff members.
• Engaging in offensive, abusive, or threatening behaviour toward Platform staff or other users through any communication channel.

Togelon is committed to promoting responsible gambling practices. We provide a range of tools to help players manage their gambling activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are accessible via your Account settings at any time.

If you believe your gambling has become problematic, we strongly encourage you to use our self-exclusion feature and to seek independent professional support. For more information, please review our dedicated Responsible Gambling page.

All content on the Platform — including but not limited to text, graphics, logos, images, software, game interfaces, and underlying code — is the intellectual property of Togelon or its content licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without prior written consent from Togelon.

To the maximum extent permitted by applicable law, Togelon, its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, the Platform — including but not limited to loss of winnings, loss of data, loss of profits, or any business interruption.

Togelon does not warrant that the Platform will be available uninterrupted or error-free at all times. Scheduled maintenance, technical failures, or circumstances beyond our control may result in temporary unavailability. Togelon will not be liable for any losses incurred as a result of Platform downtime.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Togelon reserves the right to amend, update, or replace these Terms at any time. Where the amendment is material, we will make reasonable efforts to notify registered players via the email address on file or through a prominent notice on the Platform, no less than seven (7) days prior to the amendment taking effect.

For minor amendments — including corrections to typographical errors, clarifications of existing clauses, or changes required by regulatory obligation — no advance notice period is required and the amendment takes immediate effect upon publication.

The date at which these Terms were last reviewed is displayed at the top of this page. It is your responsibility to review the current Terms before continuing to use the Platform following any published update.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Togelon holds its international gaming licence (Curacao). Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Informal Dispute Resolution: Before initiating any formal complaint or legal proceedings, Players are required to first attempt to resolve the dispute by contacting Togelon's customer support team. The support team will acknowledge your complaint within 48 hours and aim to provide a substantive response within five (5) business days.

Malaysian Players: These Terms do not limit any statutory rights you may have under Malaysian consumer protection legislation. However, you acknowledge that Togelon does not hold a licence issued by any Malaysian regulatory authority, and that no Malaysian dispute resolution body has jurisdiction over the Company.

If you have any questions about these Terms and Conditions, require clarification on any clause, or wish to raise a formal complaint, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the Togelon Platform.
• Email: [email protected] — please include your registered Account username and a clear description of your enquiry.

For responsible gambling support, self-exclusion requests, or account closure, please visit our dedicated Responsible Gambling page or contact support directly. Self-exclusion requests received via live chat are processed within one business hour.

Togelon aims to provide a safe, fair, and enjoyable experience for every registered player. We take all formal complaints seriously and will respond within the timeframes stated in our Complaints Handling Policy, available upon request.